This Privacy Policy applies between you, the user of this website, and The Travel Hub Collection, the owner and provider of this website.

The Travel Hub Collection takes your privacy seriously. This policy explains how we collect, use, and protect your personal data when you use our website. Please read it carefully.

Definitions

• Data: All information that you submit to The Travel Hub Collection via the website, as well as data collected automatically about your use of the website.

• Cookies: Small text files placed on your device to enhance your browsing experience. Details of the cookies we use are outlined below.

• Data Protection Laws: Applicable law relating to personal data processing, including the GDPR and related UK and EU regulations.

• GDPR: The UK General Data Protection Regulation.

• The Travel Hub Collection / we / us: The Travel Hub Collection, The Barn, Lantern House, Biddestone, Chippenham, Wiltshire, SN14 7EF.

• User / you: Any third party that accesses the website and is not employed by The Travel Hub Collection.

• Website: www.thetravelhubcollection.co.uk and any sub-domains.

Scope

This Privacy Policy applies only to data processed by The Travel Hub Collection via this website. It does not cover third-party websites linked to from this site.

For the purposes of applicable Data Protection Laws, we are the data controller of your data.

Data Collected

We may collect and process the following data:

• Name

• Job title

• Profession

• Contact information (e.g., email addresses, phone numbers)

• Demographic data (postcode, preferences, interests)

• IP address (automatically collected)

• Browser type and version (automatically collected)

• Information on African travel sales

• Usage data and website interactions (automatically collected through analytics tools and cookies)

How We Collect Data

• Directly from you: When you contact us, register for an account or webinar, or complete surveys.

• From third parties: Data shared by travel trade partners.

• Automatically: Technical data such as IP address, browser type, and interaction data via:

  • Cookies

  • Google Analytics (to understand how visitors use our site and improve performance)

  • Microsoft Clarity (to analyze user interactions and improve usability)

Use of Data

We may use your data to:

• Maintain internal records

• Improve our products and services

• Send marketing materials by email (with your consent or under legitimate interests)

• Conduct market research via email, phone, or post

You may withdraw your consent for direct marketing at any time.

Data Sharing

We may share your data with:

• Group companies or affiliates

• Employees, agents, or professional advisors

• Third-party service providers (analytics, website hosting, marketing support)

Data Security

We use technical and organizational measures to safeguard your data, including secure servers and password-protected systems.

We are certified to ISO 27001 standards.

Data Retention

We keep your data only as long as necessary for the purposes stated in this policy or as required by law.

Your Rights

You have the right to:

• Access your data

• Correct inaccurate data

• Request erasure of your data

• Restrict processing

• Object to processing

• Data portability

To exercise these rights, please contact us at hello@thetravelhubcollection.co.uk

Cookies and Tracking Tools

This website uses cookies and similar technologies, including:

• Cookies: Enhance user experience and collect usage data.

• Google Analytics: Tracks website performance and user interactions.

• Microsoft Clarity: Captures user interactions to improve usability.

You will see a cookie notice to manage your preferences. You can also manage cookies via your browser settings (see aboutcookies.org for more information).

Changes to this Privacy Policy

We may update this policy from time to time to comply with legal or business changes. You will be deemed to have accepted the updates upon your next use of the website.